FORTÉ Launches New Enterprise Service Management Program
New Cost Effective, Flexible, and Seamless Global AV Support Offering Features ITIL-Driven Workflows and Guaranteed Service Level Agreements
MINNEAPOLIS – JUNE 11, 2024 – FORTÉ, the largest global audiovisual and unified collaboration systems integrator, today announced its new Enterprise Service Management Program designed for large organizations. The new support program features a ground-breaking consumption-based design that provides customers with a flexible, cost-effective way to get the audiovisual support needed across the entire organization's AV estate.
"We've created a new way for organizations to get the day-to-day AV technology support they require at a cost they can afford," said Chris Jamison, Director of Managed Services Solutions, FORTÉ. "Keeping the entire AV estate operating smoothly is critical in today's modern workplace. Our Enterprise Service Management packages allow our customers to select the program that best meets their needs and fits their budget. FORTÉ then provides the expertise to troubleshoot, maintain, and repair any AV technologies that develop issues."
Enterprise Service Management solutions are available in three packages:
Enterprise Service Management: Lite
Includes a designated Service Delivery Manager, 10 Tier 1 and 2 Support Service cases/incidents per month, unlimited service requests, and 25 field dispatch support calls per year.
Enterprise Service Management: Plus
Includes a designated Service Delivery Manager, 25 Tier 1 and 2 Support Service cases/incidents per month, unlimited service requests, and 50 field dispatch support calls per year.
Enterprise Service Management: Ultimate
Includes a designated Service Delivery Manager, 50 Tier 1 and 2 Support Service cases/incidents per month, unlimited service requests, and 100 field dispatch support calls per year.
When a FORTÉ customer selects one of the packages, they gain immediate access to prompt support with ITIL-driven workflows, including ServiceNow integration. This ensures any AV issue is addressed immediately by FORTÉ's rapid incident response team.
In addition, at no extra cost, FORTÉ will set up a 10-room premier VISION monitoring starter pack with innovative AWS Cloud-based monitoring service solutions.
"We recognize that IT teams need reliable, knowledgeable AV support services to ensure meeting space audiovisual solutions work just like they were designed," said Jamison. "Our team of certified AV professionals delivers decades of experience, access to every manufacturer partner, and best-in-class support practices. The new Enterprise Service Management solutions allow customers to get the personalized AV support they want – for a single executive boardroom or an entire AV estate – without breaking the bank."
