Editor's Note: The following article by SVP of Innovation Keith Yandell was published by Forbes Technology Council in June 2025. We’ve upgraded offices. We’ve upgraded technology. But have we upgraded the system that connects them?
This is the question more leaders should be asking.
Because despite all the investment in physical space and digital tools, something still isn’t clicking. Employees are returning to the workplace, but are they better off?
Workplace friction hasn’t disappeared; it’s just moved. It hides in the quiet gaps between tools, teams and the spaces where they work. In these gaps, we have discovered that systems don’t quite align, and people end up navigating workarounds instead of actual workflows.
