At AVI, we live and breathe technology. It’s just part of our DNA. We’re deeply passionate about designing and integrating the latest technology for our customers. We cross the entire spectrum of business, government, healthcare, education, and entertainment and we’re currently seeking a Managed Services Delivery Manager to join our team.
What You'll Be Doing:
The Managed Services (MS) Delivery Manager plays a pivotal role within AVI Systems by serving as the Managed Services operational leader responsible for customer support ownership, customer supported resource allocation and management, and overall customer service estate health. This position will also act as a liaison between the branch operations team, tiered support subject matter experts, and the central service desk.
This role will support the Managed Services organization as a whole, but the core focus of the position will be around Tier 1 and Tier 2 support for specifically named accounts. This position will also support the field and branch teams for MS sales opportunities to achieve our business revenue, gross profit (GP), and profitability objectives annually.
What You Bring to Assure Success:
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The Managed Services Deployment Engineer must possess 3 or more years of relevant professional AV and/or IT related experience.
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This person must have previous experience in either the service or installation of audio, video, audiovisual, digital media, presentation and unified communication systems, or in the service and installation of network monitoring and management systems.
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The Managed Services Deployment Engineer should have the ability to develop effective content including process/procedure and training documentation as well as an understanding of how to read, analyze, and interpret design documentation, specifications, proposals, contracts and engineering specifications.
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Previous experience with Science Logic is a plus. We'll consider relevant experience from similar tools.
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Familiarity with ITIL/ITSM processes such as change management, incident management, lifecycle management, capacity management, etc.
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3+ years of experience deploying and configuring network monitoring or provisioning tools.
Why should you apply?
Our customers consider us an active partner in their planning and strategy, as we are on the cutting edge of where the market is headed. We are able to attract and retain the best talent by leveraging our employee-owned (ESOP) environment as co-owners. If you want to participate in a company as a co-owner (AVI is 100% employee-owned!), join a team that lives and breathes by its values, and take on a new challenge in an ever-changing market, then apply now!
AVI is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.
